1. INTRODUCTION

2. About us and our services

3. WHAT PERSONAL DATA DO WE COLLECT ANDWHERE FROM?

• your full name, date of birth, and contact details, such as your address, telephone number,or email address;
• usage data such as your computer’s Internet Protocol address (e.g. IP address), browsertype, browser version, the pages of our Service that you visit, the time and date of yourvisit, the time spent on those pages, unique device identifiers and other forms ofdiagnostic data;
• information about your donation (e.g. type of donation and financial details such asaccount number);
• in case you sign up for an event we collect food information and information on whichevents you have attended, publications received and if you have made special requests forprogram information;
• if you sign up to a volunteer engagement we collect the provided information, includedbut not limited to, age, profession, gender and employer;
• job or internship applications, including cover letters, resumé, and photos (as applicable);
• other information that is relevant for customer surveys, advertisements/marketing oroffers; and/or
• other user-generated content purposely provided by you via our website or in connectionto our communication with you.

• Help to Help’s website, e.g. when you make a crowdfunding donation or a monthlydonation, subscribe to our newsletter, activate a gift card, sign up for an event;
• by way of agreement, invoice or other business contact, if you are a customer or acontact person for any of our business partners;
• when you contact us by email, telephone, mail or other correspondence;
• from third parties in the form of social media, public records, any of our business partnersor in connection with communication with references provided by you.

4. WHY DO WE PROCESS YOUR PERSONAL DATA?

• In order to administrate your donation or order.
• For the performance of the Services.
• For recruitment process.

• Communication: for us to be able to communicate with you by e-mail or other communication tools we process the personal data you provide us with such as telephone number and e-mail address. Such communication may include, butare not limited to, notifying you about changes to our Services, to providecustomer support.
• Technical issues: to be able to detect, prevent and address technical issues withour digital services such as the application system, the administrative systems and the Sites.
• For marketing purposes: in order for us to market our Service in the best possible way and to reach as many Donors as possible, we process your personal data. This include to be able to provide you with news, special offersand general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
• Analytics and statistics: to be able to monitor the usage of our Service, improve and develop our Services and communication, we process your personal data such as the usage of our Services for analysis.
• Photos: in order to publish pictures from our events.

• We process your personal data in order to comply with legal obligations to which we are subject. This entails that we e.g. save invoices and payments according to the Swedish Accounting Act.
• We process your personal data in order to comply with legal obligations towhich we are subject. This entails that we e.g. save invoices and payments according to the Swedish Accounting Act.

• Newsletter: If you have subscribed to our newsletter we process your personal data (email) to be able to send you our latest newsletter.
• Direct marketing and customer surveys: To provide you with direct marketing and to perform customer surveys.
• Cookies: Use of cookies for advertising or analysis purpose on our website.
• Participation in interactive features: To allow you to participate in interactive features of our Service when you choose to do so.
• Photos: with your consent we may use photos of you as a reference in our communication channels.

5. SECURITY MEASURES

6. RETENTION OF PERSONAL DATA

7. TRANSFER OF PERSONAL DATA

• Help to Help Tanzania. Help to Help works in close collaboration with its sister companyHelp to Help Tanzania and may transfer your personal data for the purpose of carrying out Service.
• Business Partners. Our business partners will get access to your personal data to the extent necessary for them to fulfil their obligations relating to your donation.
• Service Providers. In connection with providing various products and/or Services to youHelp to Help may employ third party companies and individuals to facilitate our Service(“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. This include using the Service Providers’ platforms for internal communication. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Academic and non-governmental organization partners. We may share your personal data with these partners if they assist us with carrying out our purposes. They may not use the personal data for any other purpose than those determined by us.
• Business transactions. If all or part of our operations is sold or integrated with any other business, operation or company, your personal data may be disclosed to our advisors,potential buyers and their advisors, and be transferred to the new owners of theoperation.

• Cookies and other technological means. If you allow cookies and other technologicalmeans when you visit the Sites, any personal data collected about you and your behaviour on the Sites may be collected by us using cookies or other similar techniques.
• Legal obligations. Your personal data may also be disclosed for the purpose of Help toHelp’s compliance with certain legal obligations and it may be transferred to the Police and other relevant public authorities when permitted and required by law.

• the EU Commission has decided that the third country ensures an adequate level ofprotection;
• the transfer is subject the examination procedure referred to in article 5 of regulation(EU) No 182/2011, including, but not limited to, the standard contractual clauses issuedby the European Commission in decision (EU) 2021/914;

• the recipient has adopted binding corporate to standard data protection clauses adopted by the European Commission, or by a supervisory authority and approved bythe European Commission, in accordance with rules for the processing, which have been approved by the relevant supervisory authority and the recipient of the personal data in the third country is bound by these rules;
• the transfer is necessary for the performance of a contract between you and Help to Help or the implementation of pre-contractual measures taken at your request;

• the transfer is necessary for the conclusion or performance of a contract concluded in the interest of you between Help to Help and another natural or legal person; or
• Help to Help has collected your consent prior to the transfer.

8. YOUR RIGHTS

9. CHILDREN’S PRIVACY