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Frequently asked questions

Privacy policy - Allmänt om Help to Help och 90-konto (sv) - Cookie policy - FAQ

Last updated: Sep 12th 2019

1. Who are Help to Help?

Help to Help is a non-profit foundation founded in 2010 as a response to the various scandals taking place in the larger humanitarian aid industry. We focus on transparency and young adults' ability to create change – both in their individual lives and in society at large. Therefore, we sponsor and empower change-makers through scholarships and workshops to give them the best opportunity to make a positive impact.  

To act according to our standards and principles Help to Help operates through a bottom-up approach and utilizes the elements of crowdfunding.

Read more under Our Mission
What does Help to Help do?
Help to Help operates through two programs in order enable young adults in East Africa to enter the job market as valuable assets – both for companies and for their communities. Our programs are called Help to Help Scholarship Program and Help to Help Academy.
What is the Help to Help Scholarship Program?
Through Help to Help's Scholarship Program we sponsor selected student's in their higher education by paying their university tuition fee. In doing this, we are removing the biggest obstacle for ambitious young adults that want to make an impact in their societies but are lacking the financial means to do so. We mainly sponsor students within the following educational fields:

Medicine & Health
Natural Science & Engineering
Social Science & Business
What is the Help to Help Academy?
In East Africa, there is a noticeable gap between the knowledge of graduated students and the skills required by local employers. To address this, Help to Help Academy comprises crash courses in IT and sustainability together with work shops in e.g. labour rights, gender equality and CV writing, for our beneficiaries as well as other ambitious students in our talent network. This works as a complement to their education and makes them more attractive on the labour market.
Why is Help to Help getting involved in this way?
At Help to Help we believe in the potential and ability of the individual human, the equality of all and the uniqueness of every context. Thus we believe that an individual in their own environment in East Africa will be better equipped to achieve sustainable and long-term positive change than any foreign organizations or cycle of dependency-creating aid industry. However, we see that this youth are met with challenges and preconditions that are not fair.  

We subscribe to no political or religious views, however our ethical viewpoint is founded in human rights and the strong opinion that simply life-sustaining rights, such as food and housing, is not enough to enable individuals to become change-makers.  

We focus on higher education as this is the main barrier that stands between the younger generations in East Africa and the independence that leaves the room to reach their full potential and to decide for themselves what to do with their lives.  

See Our Mission
Why East Africa?
East Africa, and Tanzania especially, is the region that receives the most humanitarian aid from Sweden among other countries. This region sees the greatest lack of for example educated medical staff in the world, and the room for improvement of general living standards is high. However, above all we see a great potential in the youth in this region, of course as well as the rest of Africa

Tanzania also happens to be the country where Malin and Help to Helps journey started in 2010.
What is Help to Helps goal?
Our long-term goal is to fund the education of thousands of students in all of Africa. Every organization needs a starting-point and for us, this is East Africa. But as we believe in education as a catalyst for sustainable change and a human right we will seek to provide it to as many promising individuals that we can.

2. Who are Help to Helps students?

Our students are young ambitious citizens of Tanzania, Uganda and Kenya. They all have clear goals and thoughts about how they want to achieve change in their communities, but are hindered to reach their dreams by difficult living conditions and challenging pre-conditions.
How do your students know about Help to Help?
Our students mainly learn about the Help to Help operations through their universities and the local dean of education. Help to Help also mainly select students from the student dean at our partner-universities as they often know about the students living situations and general needs.  Help to Help alumni also tend to inform new students about the organization and news spread fast.
How does Help to Help select its students?
Help to Help has one application round per year and each year we receive hundreds of applications. First we utilize a scoring system where we calculate the students “neediness” depending on factors such as living conditions, family situation, housing, income level, economic situation, etc. Together with written applications we use the neediness score to select a number of students that goes through to individual interviews with the Help to Help team. In the interviews we evaluate their language and communication skills as well as try to identify qualities we associate with future change-makers.
Does Help to Help meet all its students IRL?
It is true that a large part of the Help to Help organization is web-based, however Help to Help does meet all students IRL several times during their study period through our team on the ground in Tanzania. For example, we meet them when they attend our mandatory introduction workshop for new students, as well as during the various workshops we organize to prepare them for employment. 

The Swedish Help to Help team also travels down to Tanzania on a regular basis to meet up with the students and the rest of the team.
What happens if a student breaks the rules?
When a student is accepted as a Help to Help beneficiary we will pay the tuition fee for all remaining semesters until graduation. In turn, we except the students to, amongst other things, communicate continoulsy about the progress in their studies. We are very clear about our rules and conditions and make sure that our students understand them. If a student breaks our rules their sponsorship will unfortunately be discontinued.  

In previous cases we have for example been forced to discontinue sponsorships when students receive funds from other organizations and no longer needs our sponsorship, or do not meet the requirement to communicate honestly and continuously with us.  

In the event of a discontinued sponsorship we will inform all the relevant donors by email and present the opportunity to another student or receive the money back. If there is no response from the donor the money will automatically be allocated to other students.

3. I want to contribute! How do I do this?

We are glad and immensely grateful that you think the same way we do, and share our commitment to sustainable change! No matter if you are a private person or represent a larger entity, there are several ways you can contribute!
How can I contribute as a private person?
As a private person you can either choose to become a monthly donor, donate single sums of money depending on ability and preference, or donate in association with an important event, such as Christmas, birthdays, weddings, anniversaries or funerals. 

We do this through our crowdfunding platform on our website.

Donate to our students here
Purchase gift cards for holidays and events here
What is crowdfunding?
Crowfunding is a web-based economic tool that lets people donate directly to a specific cause. It is characterized by its transparent nature and the funds required to meet the goal, as well as the progress of the funding, is visible throughout the process.  

We like crowdfunding as it lets us avoid cemented global economic structures that tend to lead money upwards, rather than to the downwards. Since we know that redistribution and change has to happen through a bottoms-up approach this type of new and transparent economy suits us well.
Choosing just one student is hard! What can I do instead?
We give you the opportunity of donating to one or several specific individuals whose goals may resonate a little bit extra with you, or for some other reason you wish to support, as this is a more personal and intimate way of donating.  

If you would rather let us distribute your donations you can choose to make a general donation. Another option is to choose a specific educational field and make a general donation to all students within this field.  

Medicine & Health
Social Science & Business 
Natural Science & Engineering
What does it mean to be a Monthly donor?
As a monthly donor you contribute to either all students as a general donation, or to a certain educational field that you value extra high, for example Medicine & Health, through a preferred sum of money that is transferred by the start of each month.  

Our students
Overview of where your donation goes 

If you are unsure how to proceed, please email us at info@helptohelp.se. Or if you would like to meet us in person, send an email and we will arrange a meeting at our office.
How can I contribute as a corporate entity?
If you represent a corporate entity or organization you can support us through entering a partnership with us. This can be of a financial character, pro-bono support, or through projects and single events.
What does a bro-bono partnership look like?
By supporting us pro-bono your company will be able to contribute through providing its services to our operations. This kind of help is invaluable as we would rather like to use or funds to sponsor our students in East Africa, than for example buy office supplies.
What type of projects does Help to Help do?
We can customize a project that will suit the company’s profile as long as it will be beneficial to the students on the ground. At the moment we have successfully run our IT Boot Camps together with our partner Scania Tanzania LTD, Futuristas and our Sustainability Boot Camp together with our partner Supply Based Solutions LTD.   

Read about it here
How can my company contribute during holidays and/or events?
We offer gift cards that companies can purchase for their employees during Christmas or any other event.  

Purchase gift cards here

If you are unsure how to proceed, please email us at info@helptohelp.se. Or, if you would like to meet us in person, send an email and we will arrange a meeting at our office.
How can I contribute as another type of institution?
If you represent for example a University you can provide contribute through entering a financial or non-financial partnership with us. We possess insight into the perspective of the youth of East Africa and would naturally like to make it available and heard, as it should be.

Through this unique source of knowledge, we are trying to become a leading information actor in this area, and any exchange with an intellectual authority would be a much-welcomed partnership.

4. How do we use your donations?

We value transparency very high as this is one of they key parts of our foundation. We believe that the first and most crucial step of being transparent is to show you exactly where your money goes.
What needs financing?
As part of the regulation we are put under through our 90-Account and supervision by the County Registration Board we have to use money in a certain way.  

Read more at “How can I trust you?”  

The purpose costs must be more than 75 %, which means that more than 75 % of all Help to Helps funds must go towards fulfilling Help to Helps purpose as stated in our statutes.  Our spending is sorted into purpose costs, fundraising and admin.

Read our Statutes

Purpose costs include:
- Scholarship Progam (School fees)
- Help to Help Academy (Educational material, venues, food, mentors)
- Salaries for the local staff

Fundraising costs include:
- Marketing in social media, fundraising events, campaigns, etc.
- IT services such as payment solution

Admin costs include:
- Accounting
- Auditing
- Office cost
- IT storage

 Download our 2019 annual report here: PDF
What happens to my donation?
Private person: A sum donated by a private person goes directly to our students' school fees, no matter if it is through crowdfunding or through monthly donations. With every donation there will be an administration fee of 10 %. This fee will pay the cost of transferring money from overseas to Tanzania, along with other smaller administrative costs.

Monthly donation: As a monthly donor your donation is not earmarked for a specific student. Instead, you can choose between making a general donation, or donate to students within a specific educational field. In either case your money will still go directly towards the students' school fees.

Funding by corporate entities: If no project is specified, larger funding from corporate entities supports the general operation of Help to Help through salaries, fundraising & administration costs. These donations may also go towards reaching more students, give our existing students better service, and give individuals who are not our students the chance to build up skillsets such as IT and CV writing and utilize our network.

These donations make sure that we can sustain our activity and offer value in return.
How do we guarantee that the money goes to the students?
We transfer monetary donations directly to the accounts of the universities. Neither students nor anybody else acts as intermediaries.
How do I know that my money is effective?
Since we pay the school fees directly into each universities bank account the only way we can know it the money is effective is through following our students progress and their successes. If they pass their individual exams and enter society as educated and skilled assets, your money has had an immense long-term effect.
How does Help to Help measure its effectiveness?
At Help to Help we have continuous contact with our students and follow their individual progress. We also stay in contact with them after graduation and keep track of the direct effect they have on their families and communities. We also measure according to the principle of indirect effect where one educated worker of a profession will have the long-term effect on the community and society that such a profession has through its function. I.e. physician is able to treat other valuable members of society, thus ensuring their continued function, and an engineer is able to solve big infrastructure- or technical problems, which enable the rest of society to utilize these functions and develop unhindered.

5. How can i trust help to help? 

Since we hope that our donors value transparency as high as we do we have compiled a number of policy documents for your reading pleasure. We also try to subscribe to monitoring organizations that oversee and guarantee our validity.
Stiftelselagen 1994:1220
Help to Help are monitored by the County Administration Board who make sure that we follow the Swedish Law of Foundations. This law makes sure that we actually use the donations, instead of piling it up as centralized capital.
In Sweden “charity” organizations utilize a 90-account, run by the non-profit organization Swedish Fundraising Control. This organization monitors- and implement strict rules and regulations surrounding why and how the donated funds are used.  

Read more at the Swedish Fundraising Control 
Help to Help Statutes

6. I have just become a donor, what happens now?

Great! You have just contributed- and become part of a very real and exciting movement leading to sustainable change.

We want you to know and feel the impact you have just become part of. This is why we have customized our web portal for this exact purpose. Here you can keep up with the students you have just begun to sponsor, manage you donating activities, receive general updates and of course see the change that your sponsored student/s create!
How will I receive information after I become a donor?
1. Receive a welcoming package consisting of emails explaining our operation for the sake of transparency, awareness and celebration.  

2. See updates about your student/s on our web portal and on social media.

3. Follow us on social media to keep track of our overall progress.

4. If possible, spread the word through sharing yours and our activities and make the movement grow!

7. How do I use your website?

Our new web portal is designed to be easy to use, pedagogic and informative. We hope that you appreciae it as much as we do!
How do I become a donor?
To become a donor you must be able to make your donations through either card, credit card or Swish payments. You place a donation by pressing the green “Donate” button next to each student or student group. After this you will be taken to a purchasing page.

Donate to our students here
How can I see which students I have donated to?
You will receive emails containing updates about the student/s you have donated to. If you have donated to a whole field of study you will receive updates about this educational field.
How can I see my total impact?
If you want to keep track of the total amount you have donated please email us at info@helptohelp.se and we will provide you with a statement.
How do I edit my monthly donations?
To change the amount of your monthly recurring donations please email us at info@helptohelp.se. We are aware that economic situations and commitments change and we place no judgement on the amount you wish to donate. On the contrary, we are incredibly glad about any contribution you can make.
How do I quit being a donor?
To cease your monthly donations please email us at info@helptohelp.se. We are sad to see you go but we thank you for your contribution until now!

8. How can I spread this further?

We are honoured and incredibly happy that you want to help us make this movement grow and increase our impact. The easiest way to do this is by sharing your contribution, our activity, or both in you desired social media channels.

You can also introduce us and our concept to the people in your network who would care about creating change.

...Or, you can of course donate more!
How can I share your content?
Feel free to share any page on this website in your social media channels – we truly appreciate it!

9. Questions about our Gift cards

What happens if the receiver of the gift card does not redeem the code?
If the code is not redeemed, the donation will be placed in the general fund for our students' school fees. The code is valid for one year, from the day of purchase.
I want to make a Christmas donation on behalf of my company, or have another request regarding gift cards
Send us an email to info@helptohelp.se or contact us through our website chat bot. We'll be happy to help you as soon as possible.